"I've sat on both sides of the table. I was a state CIO. I ran a state agency's IT during the pandemic. I know what it's like to need a solution yesterday and get a proposal that takes six months. Then I crossed to the vendor side and saw why. The incentives are wrong. Vendors make money on complexity."
I've been in enterprise technology since the early '90s. Over 30 years across the stack: writing code, running infrastructure, managing budgets, leading teams. I served as CIO at the South Carolina Department of Revenue, where I led the recovery from a major data breach and managed a $33 million IT operation with 150 staff. I was Chief Administrative Officer at the SC Department of Employment & Workforce, running IT and operations during the pandemic unemployment surge, the largest contact center crisis most agencies had ever seen.
I've been the government customer. I signed the purchase orders. I sat through the vendor presentations. I know what it's like to have a real problem and be told the solution costs $150,000 and takes six months.
Then I crossed to the vendor side (Deloitte, Slalom, solutions architecture for public-sector accounts). And I saw the other side of the table. The same CAD integration sold to 20 different agencies, each one charged like they were the first. Professional services hours that existed because the product wasn't self-service. Managed services contracts that existed because the vendor wouldn't let you configure your own system.
I built Civitae Voice because I've been on both sides and I know neither one is working. PSAPs need help now. Not in six months, not after a $50,000 implementation. And the help they get should make the next agency's life easier, not just the vendor's bottom line.
The Civitae Voice Mission
The word civitae is Latin. It means the civic community: the citizens, the people who serve and are served. That's not a marketing choice. It's the thesis.
PSAPs have always operated as a community. At every APCO conference, every NENA session, agencies share what works. How they handle noise complaints. How they staff overnight. What they tell callers about warrant checks. The knowledge sharing is natural and constant.
But when they go home, every agency starts from scratch. Every vendor charges them individually for the same work. The sharing stops at the conference door.
Civitae Voice is what happens when you build a platform the way PSAPs actually operate. Openly. The bot handles your calls. The community makes everyone's bot better. Every call type shared, every CAD integration built once, every knowledge base entry available to all.
What we give back
Most vendors would charge every agency separately for the same work. We don't. Here's what that means in practice:
CAD Integrations
Built once with one agency, shared with every agency on the same platform. No integration fee. Not for the first customer. Not for the hundredth.
Call Type Templates
One agency builds a noise complaint workflow that works. Every other agency can use it. No billable hours, no consulting fees.
Knowledge Bases
FAQs, procedures, service directories. Built by agencies who know the job, shared with agencies who need them.
In the traditional model, 10 agencies on the same CAD platform would pay $1.5 million in integration fees. With Civitae Voice, they pay zero. That's not a promotion. That's how the platform works. Every customer makes it better for the next one, and we believe that's worth more than charging a toll at every door.
Civitae + Aetheria Systems
Civitae Voice
The product. Self-service, instant deployment, month-to-month.
- • Standard AI voice agent
- • Admin portal & knowledge base
- • Community-shared CAD integrations
- • Community-shared call types & templates
- • No SOW. No implementation fee.
Aetheria Systems
Professional services. When you need something beyond the standard platform.
- • Legacy CAD automation (RPA)
- • First-build CAD integrations (new platforms)
- • SIP trunking implementation
- • Custom workflows & advanced integrations
- • Scoped engagement with SOW
Anything reusable built through an Aetheria engagement goes back into the Civitae platform for everyone.
Questions? Want to talk about what Civitae Voice can do for your agency?