Three ways to connect. One result: your dispatchers stay focused on emergencies.
Civitae Voice answers in under a second. No hold music. No "press 1 for..." menus. A natural voice conversation, in the caller's language.
Civitae Voice listens, asks the right follow-up questions, and determines the best way to handle the call, just like a trained dispatcher would.
Based on how you've configured your call types, the bot does what needs to be done:
Collects all required fields (name, location, details) and creates a complete case entry. If SMS is enabled, the caller gets a text confirmation with their case number.
Routes the caller to the right department, dispatch desk, or on-call resource. Configurable per call type: animal control, code enforcement, after-hours.
Answers questions from your knowledge base: hours, locations, procedures. Speaks the answer and can text it to the caller if SMS is enabled.
File a case then transfer. Answer a question then text a link. Each call type can chain multiple actions based on your workflow.
Filed, transferred, answered, or all three. Your dispatchers stay focused on the calls where someone's life might depend on a fast response.
Automatic language detection. Caller speaks Spanish? Civitae Voice responds in Spanish. No configuration needed.
Never misses a call. No sick days, no shift coverage gaps, no overtime. Handles unlimited simultaneous calls.
If a call escalates or the caller needs a human, Civitae Voice transfers to your dispatch team immediately.
Add call types, update your knowledge base, review call history. You control it. No vendor ticket required.
Every call recorded and transcribed. Full audit trail for compliance and quality assurance.
Optional on every plan at no extra charge. Enable it and callers get a text with their case number and next steps.
Call the demo line and report a noise complaint. See for yourself.
(650) 663-2451Need custom call flows, legacy CAD automation, or advanced integrations? Our professional services team can help.