Staffing Calculator - Civitae Voice | How Many Dispatchers Can We Add to Your Team?

Tell us about your center

Total monthly calls (all types) 5,000

50050,000

Bot-eligible non-emergency calls 10%

5%30%

Bot-eligible calls: structured non-emergency intake like noise complaints, parking issues, general inquiries. Conservative: 5%. Moderate: 10%. Aggressive: 20%.

Average non-emergency call duration 3 min

2 min5 min

DOJ 311 evaluation: non-emergency intake averages about 2 minutes. Structured complaint filing: 3-4 minutes.

Non-emergency line operating hours

Authorized positions

Currently filled

Civitae Voice is like adding

1.4

dispatchers to your team

Your non-emergency line is dark 73% of the time

That's 123 hours per week where callers get voicemail, call 911 instead, or give up. Civitae gives you 24/7 coverage without a hire.

Your staffing picture

Current staffing 76%

Currently filled (19/25)

Civitae covers (+1.4)

With Civitae 82%

Recommended plan

Standard $299/mo

1,500 multi-channel minutes included

Add Web Chat (+$49) and SMS (+$49) to reach your community on every channel.

Get Started

The staffing crisis is real

25%

Average vacancy rate across US 911 centers

5.46

FTEs needed to fill one 24/7 dispatch position

71%

Of centers use mandatory overtime to cover gaps

50%

Of new hires fail to complete training

Sources: IAED/NASNA National 911 Staffing Survey 2023 (774 respondents, 48 states), BLS 2024, Policing Institute staffing studies

What it actually takes to hire one dispatcher

Traditional hiring

Post the job, screen applicants2-4 weeks
Background check, polygraph4-6 weeks
Training program12-16 weeks
Supervised on-the-job4-8 weeks
Total time to productive6-9 months

And 50% won't make it through training. Start over.

Civitae Voice

Sign up online5 minutes
Configure your call typesSame day
CAD integrationWe handle it
Go liveDays, not months
Turnover riskZero

Works 24/7. Never calls in sick. Never burns out. Never quits.

Stop waiting for candidates who aren't coming

Every week your non-emergency line goes understaffed, your dispatchers burn out faster and your community gets worse service. Civitae Voice closes the gap today.